The ground rules.
Few, and all of them kept by the software rather than by goodwill.
- Write to the person in front of you. Every new letter is checked against every other letter on the platform — not for style, for whether the same paragraphs have been sent to somebody else. Reused mass messages are held, and can lead to a ban.
- Adults only. Eighteen, from the date of birth you give; the desk cannot be set up otherwise.
- 3 conversations at a time. A friendship you have both agreed to holds no seat; a conversation set aside to rest keeps its seat. There is no way to buy a fourth.
- Nobody is told who pressed first. Being the only ones, and being friends, both need both of you, and neither is told the other has asked.
- You may pass on any question, at no cost to the level and with nothing held against you.
- Addresses, numbers and links are removed from letters until a conversation reaches level 16. After that, giving them is yours to decide; the platform never gives your email address to anybody.
- A person looks at every photograph before it can turn over for anyone. A person looks at every photograph before it can turn over for anyone. There is no fixed turnaround; your own page shows where it stands.
- What is said about you is only ever kind. The words a former correspondent may choose from are a fixed list of good ones; there is no free text about a named person anywhere in the product.
- Block, report, leave. Blocking needs no reason and ends everything between you at once. Reporting freezes the conversation and puts it, with the letters as evidence, in front of a person; the other side is never told. Leaving hides your letters at once and erases you after thirty days.
- Silence closes a door; it does not open a file. Four quiet weeks and the Post Office closes a conversation itself. Nothing else about how you write, or how often, is ever shown to anybody.
If a decision goes against you
A held letter, a refused photograph, a restriction or a closed account: all of them are decisions a person made and a person can unmake. How to reach one is on the help page, and it works with a closed account too.